Cancellation Policy

Last Updated: 01 January 2025

At Fololix, operated by Fluxfed Technologies Private Limited ("we," "our," or "us"), we understand that plans may change. This Cancellation Policy outlines the terms and conditions regarding service cancellations.

1. Cancellation Window

• Customers may cancel their purchased services within 24 hours of the transaction to receive a full refund.
• Cancellations requested beyond the 24-hour period are not eligible for a refund unless explicitly stated otherwise.

2. How to Request a Cancellation

• To request a cancellation, customers must contact us via email at [email protected] or through our support portal.
• The cancellation request must include the order details and reason for cancellation.

3. Refund Policy

• Refunds will be processed within 7-10 business days from the date of cancellation approval.
• The refund will be issued using the original payment method.
• Any processing fees or third-party transaction charges may be deducted from the refund amount.

4. Non-Refundable Services

Certain services may be non-refundable, including but not limited to:

• Custom software development projects after work has commenced: Due to the allocation of resources and time.
• Services explicitly marked as "non-refundable" at the time of purchase: These are clearly indicated during checkout.
• Third-party services or licenses purchased on behalf of the customer: These are subject to the policies of the third-party provider.

5. Service Modifications & Adjustments

• If you wish to modify your service instead of canceling, please contact us to discuss available options.
• Service modifications may be subject to additional charges or fees.

6. Exceptions

• In the event of a service failure or inability to deliver as promised, we will review cancellation requests on a case-by-case basis.
• Refunds or credits may be issued at our sole discretion in exceptional circumstances.

7. Changes to This Policy

We reserve the right to modify or update this Cancellation Policy at any time. Any changes will be posted on our Website with the updated date.

8. Contact Information

If you have any questions regarding this Cancellation Policy, please reach out to us at:

Fluxfed Technologies Private Limited d/b/a Fololix
2nd Floor, JAZ Tower, Pavamani Road, Kozhikode - 04
Kerala, India
Email: [email protected]
Phone: 9895 622 362

By purchasing our services, you acknowledge and agree to this Cancellation Policy. Thank you for choosing Fololix!