Refund Policy

Last Updated: 01 January 2025

At Fololix, operated by Fluxfed Technologies Private Limited ("we," "our," or "us"), we strive to provide high-quality services. This Refund Policy outlines the conditions under which refunds may be issued.

1. Eligibility for Refunds

• Refunds are only applicable for cancellations made within the first 24 hours of purchase.
• Beyond the 24-hour period, refunds will not be issued unless explicitly stated or agreed upon under special circumstances.
• Services that have been rendered or work that has commenced are not eligible for a refund.

2. Refund Process

• Customers must submit a refund request via email at [email protected] or call us.
• The request must include the order details and a reason for the refund.
• Refund requests will be reviewed, and customers will be notified of approval or rejection within 5-7 business days.

3. Processing of Refunds

• Approved refunds will be processed within 7-10 business days from the date of approval.
• Refunds will be issued through the original payment method.
• Any processing fees, bank charges, or third-party transaction costs may be deducted from the refund amount.

4. Non-Refundable Services

Refunds do not apply to the following services:

• Custom software development once work has commenced.
• Digital products, licenses, or third-party tools purchased on behalf of the customer.
• Any service explicitly marked as non-refundable at the time of purchase.

5. Partial Refunds

• In cases where only a portion of the service has been rendered, a partial refund may be considered at our discretion.
• The refund amount will be calculated based on the work completed and any applicable costs incurred.

6. Service Issues & Disputes

• If you experience an issue with a service, please contact us before initiating a refund request.
• We will work with you to resolve the issue or provide an alternative solution where possible.
• Disputes regarding refunds may be escalated through appropriate channels for resolution.

7. Changes to This Policy

Fololix reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on our Website with the updated date.

8. Contact Information

For any refund-related inquiries, please reach out to us at:

Fluxfed Technologies Private Limited d/b/a Fololix
2nd Floor, JAZ Tower, Pavamani Road, Kozhikode - 04
Kerala, India
Email: [email protected]
Phone: 9895 622 362

By purchasing our services, you acknowledge and agree to this Refund Policy. Thank you for choosing Fololix!